Implementing Mass Collaboration in Enterprise

It’s great to hear additional perspectives on the implementation of Enterprise 2.0. We’re at early stages of this movement. Many are those who will tell you they are inspired or many will tell you they can sell you the answer. Which is why it’s great to hear real case studies grounded in results from the field. Here are my notes on Stephane Cheikh’s talk on implementing enterprise collaboration at SITA in Geneva.

How to Get Started
1. engage with a small team that expressed the need
2. document needs
3. choose 2 products, simple is key
4. demo both
5. team use both
6. reconvene for feedback
7. decide on 1 tool
8. rollout

IT or not IT?
– controversial but really, you don’t need them
– power to the user, ASP models
– cons of IT delays, complexity, not meeting user req’s deployment issues, no moderation

[Echo’s other feedback start with pilot projects seems to be a main theme we are hearing]

Engage w/ sm team
Understand pain points
Identify key document process
Innovate around that
Promote – recognize leaders


key lessons:

start small
when you do your demo try to customize as much as possitble user needs (and expected benefits/ what’s in it for me? (the user/audience)
train your users, and train again
use the tools
moderate, maintain the first 4 to 6 weeks (the critical period for them to see value)
make sure managers of teams are using the tools
once started look for other process or users to bring in

It is a full time job for someone to implement enterprise collaboration
you will need:
-patience
-hand holding
-lobbying
-politics
-psycology

Enterprise Collaboration is not [just] a technology but human behavor project
uptake is slow but the reward is high

understand the process of your particular context. understand the current processes no matter how crazy. you are trying to “Pave the mad-cow path”

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Live from LIFT07

lift07

At Lift07 and my mind is singing. Day One is just coming to an end but here is a picture from the very first moment.

To follow along:

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LIFTconference day 0: Dead Media Workshop

deadmedia

deadmedia

deadmedia0

“McLuhan believed that all media forms are extensions of our senses, bodies, and psyches, in the way that a hammer is an extension of our hand and a book is an extension of our memory and ideas. As such, they intensify one thing in culture while obsolescing something else.” – The Imagination Challenge, pg 130

Today thanks to social media, other new innovations and 2.0 everything, we are at the point of explosion of new media in society. In the spirit of “the medium is the message”, how are/will these new media be transforming the structure of society itself, both in our social sphere as well as change to the nature and environment of work? But instead of just looking at the new media we examine these media through he lens of what they displace. What plethora of old/current media should we now consider “dead”. What are the historical precedents? This is the subject of a workshop I had the fortune to lead for a very bright crew of people on this first day zero of LIFT.

Questions of discussion:
Does Media really die? Some argue that media never dies it just adapts. Or that media just sleeps and waits to be revived later in another form. And I say yes, this is often true, but surely you can think of examples of media that failed to adapt enough and faded away?

And also an intentional aspect of this discussion is to be provocative by intentionally exaggerating what we mean by “dead” and even what we mean by “media”.

Step one, brainstorming “dead” media. inintial list

sheet music
the fax machine
8 tracks
town criers
overhead projectors
letter writing

Cds dvds (optical media)
Newspapers
Usb key
Local storage
Paper money
Gold standard
Stock exchange?
Church
God
Authority of power
Authority of opinion
Journalism
Dress codes – more tribal
Places of media theatre
Places of meeting
Geographic locality
Local(?) content
Paper memos
Secretaries….
traditional Conferences
email

Specific media’s considered by the workshop: 1) blogs, bloglines and information overload? 2) e-paper and rollable connected displays in mobile devices 3) IM and twitter and status broadcasting

tetrad

Taking a mcluhanistic view of media disruption and it’s impact on society and economy:

mcluhan
A tetrad is a means of examining the effects of any technology on society by dividing its effects into four categories and displaying them simultaneously. Visually, a tetrad can be depicted as four diamonds forming an X, with the name of a medium in the center. The two diamonds on the left of a tetrad are the Enhancement and Retrieval qualities of the medium, both Figure qualities. The two diamonds on the right of a tetrad are the Obsolescence and Reversal qualities, both Ground qualities.

* Enhancement (figure): What the medium amplifies or intensifies. For example, radio amplifies news and music via sound.
* Obsolescence (ground): What the medium drives out of prominence. Radio reduces the importance of print and the visual.
* Retrieval (figure): What the medium recovers which was previously lost. Radio returns the spoken word to the forefront.
* Reversal (ground): What the medium does when pushed to its limits. Acoustic radio flips into audio-visual tv.

wikipedia

Our McLuhan inspired “Tetra-pack” format for analyzing new media:

tetrad

New Media Example: Instant Messaging and Status Broadcasting (ala, msn header, twitter, facebook status. One example developed from the workshop:

Amplifies
Voice and conversation
Mood expression
Personal context casting
Synchronization
Social Network
Proximity awareness
Distractions, white spam?
Smart objects

Reversal
Multimedia
Geolocality
Full environmental context
Personal bookmarking
Social Presence ubiquity
More detailated/realistic avatars

Retrieves (media revived)
Post it notes
Walkie talky
Passing notes
Short hand
Sign language (codes, emoticons)
Post cards (rather than letters)
Filesharing

Obsolesces (Dead media, what does it kill?)
Email
Blogs to an extent (esp, twitter, status broadcasting)
Phone
Water cooler conversation
Privacy
Physical meeting
distances

Final additions to the list of dead media:

Organization and predictable outcomes
Staying on objectives?
Management
The line between work and private life (for good and bad)
The office
The home
The school
Copyright
Regulation (oh not?)
Paper maps
Traditional Language
Un-dead media
TV

My Other Posts on Dead media:
Email seen only mostly dead. sort of.
Dead Meme Watch? – Knowledge Management
Lars on dead email
Dead Media Watch #2145 – Email
Dead Fiction
Dead Media [the post that started it all]

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