BarCampBank c’est fantastique

barcampbank
The worlds first full-scale BarCampBank wrapped up on Saturday in Paris. About 60 Parisian Barcamp made it out (and one odd anglophone from Canada). It was great to connect with the French BarCamp crew – thanks for your excellent hospitality! The community in Paris is still a little smaller than Toronto but seems to be growing fast (and we could learn something, attendees here are a little older and of fairly diverse professional backgrounds).

Famous international partners in crime – Chris Messina and Tara Hunt are quite revered over here. It’s quite remarkable half way around the world from the valley to be surrounded by unconference grids and passionate ‘Pinko’ marketing adherents. (ever get the feeling this camp/social-media-community thing is going to be big?)

As for the camp itself, how do we “2.0 the hell out of banking” was indeed an interesting (and ambitious!) topic to take on.

Major topics of interest included p2p and decentralized financing including a few interesting initiatives in france and the US (fundable) along these lines. In addition to entrepreneurial ventures also ideas of fan-sourcing of the financing of record recording (for example) and possibly sharing in license revenues as a result (neat model… what else could it be applied to?).

Microformats and how they could apply to banking and integration/mashability of financial applications.

I talked about enterprise2.0 technologies from internal blogs/wikis to other webtools (like firestoker…) and their ability to flatten bureaucracies and accelerate innovation … but coupled with the special challenges of banks (security, privacy, entrenched attitudes of middle managers). Some good exchange came of this as a few including Federic were able to talk about their experience/difficulties in integrating wiki tools for instance into their financial institutions.

The last session I attended was on online trust and identity. Some interesting ideas here on separating identity from personality and trust (as these things can be independent). Talked about the importance of trust in communities and reputation online and better systems than credit reporting. As far as identity, there could be bank product here. Who better than your bank (alternatives govn’t or post office) to vouch for your identity online. If banks could build a common api, then they could offer service as proxies or valuators trust or identity (they do already through the kludgy system of credit card authorizations). Alternately there’s community models (RapLeaf comes to mind). In this case, I like the idea of “google ranking” community vouching. It’s not just how many people have clicked to vouch for you (a la ebay) but also what is the reputation of those people, and can we make that a factor too. And then pretty soon we are talking about an open currency of reputation and the whuffie etc.

A bientôt mes nouveaux amis!

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Weekend links and odds and ends

# This is a travel week, so, be prepared for the flickr onslaught

# Off to BarCampBank this afternoon, which is interesting because – do all things disruptive and 2.0 even matter to such a cozy and naturally highly structured and oligopical as banking? We shall see. On the customer-facing side, I’m curious, but it’s definitely a tough sell. For my part, I’ll starting a conversation about Enterprise 2.0 and what it might mean for financial services and their attendant bureaucracies and internal (in)efficiencies.

# Been meaning to tell you, be sure to check out the wikinomics blog, from the bright people at New Paradigm that brought you… Wikinomics.

# Now I would love to point to the wonderful collaborative, creative and conversational blog that captures the collected daily thought gems of the brilliant team at Beal Institute, but, er wait? where is that public blog again?

#Song of the day, in honour of the fantastic show they gave us in Toronto early this week. (I love the bouncy yet melancholy tennenbaumesque-ness (that’s a word right?) of this tune:


Camera Obscura – hands up baby
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Why users use for users (community) not (user) Interfaces

As a longtime product designer, it’s sort of sad because i really hate that people put up with so many bad interfaces out there. But the truth is that the slickest interface -or- or the most usability does not a guaranteed success make. Many sites, many of the most popular sites on the internet are used heavily rather more in spite of their interface than because of it.

Maybe tags, APIs, and Ajax aren’t the silver bullets we’ve been led to believe they are. Fotolog, MySpace, Orkut, YouTube, and Digg have all proven that you can build compelling experiences and huge audiences without heavy reliance on so-called Web 2.0 technologies. Whatever Web 2.0 is, I don’t think its success hinges on Ajax, tags, or APIs.
ponders Kottke on his blog today

“Yeah,” Jevon says “daniel burka waxes on that a lot too. And I agree.” Yep i think there’s nothing wrong with ajax, i like it a lot in the right context (yay for google maps!) but users use don’t use your service for the ajax, they use it to get something done, find information or connect with other people. And not surprisingly (unless the usability is so bad they can’t get it done), what drives attention of the masses is two factors, as old as time:

1) it’s the distribution silly. economies of scale scope and distribution matter – and (sometimes) first-mover advantage. Put a starbucks on every corner, net net, people will drink more starbucks. Put msn as the default start page of all windows default browsers, and surprise surprise millions will actually “use” that dog’s-regurgitated-breakfast of a media outlet.

2) Community. Users use for other users. It’s the strength and relevance of the community that matters. This is just another way of saying the network effect. Or why eBay creates billions in real value every year despite horrible user-atrocities like the “my ebay” page and many other terrible things they’ve done to poor old HTML over the years.

A valuable, well-designed product is a good start, but that is sadly only secondary to the factors above. It’s only useful if it gets in people’s hands (sometimes you have to go out and stick it in their hands) and in today’s “2.0” world, often “value” is entirely contingent on the quality and scale of the community you create around it.

Kotke breaks down a few more reasons specific to his analysis of Fotolog (huh?) overtaking Flickr*.

*Caveat, caveat, at least in the bizarro-world of alexa rankings.

Worst Usability Offenders (an off the top of my head list)

  • Ebay
  • Myspace (OMG)
  • MSN.com
  • Arguably, Craigslist
  • Everything AOL has ever done
  • what’s on your list?

Update: My friend Farhan of Microsoft sets me straight on msn, more in the comments…

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