Author Archives: Thomas Purves

2. New tooling – I love tools like Otter.ai and Gong that can do remarkable jobs of transcribing and annotating live internal or customer sales/service conversations, and then turning those into collaborative assets for actionable insights and roadmap ideas. New … Continue reading →

Signing big customers is hard enough, but it’s only half the battle. There’s an adage in fintech startups – banks can take longer than you can stay solvent. Especially in the current market. I’ve built SaaS products that could take … Continue reading →

I’ve gotten versions of this question recently from bankers and investment-analyst clients. It’s certainly messy. There are multiple countervailing trends in the macro economy that make this a complex picture. Rapid shift in rate environment has changed the mix in … Continue reading →