Had an interesting chat with Kathleen Lau at ItWorld Canada on Googles recent moves into the enterprise and the changing roll of IT in general. Here’s what I had to say:
There is an overall trend where employees are starting to either create or bring their own IT into the enterprise, said Tom Purves, co-founder of Toronto, Ont.-based provider of enterprise social media Firestoker. “They might make the decision to say ‘I don’t feel a need to do a business case to buy this software because it isn’t a $100,000-piece of software.”
Purves said with the commoditization of collaboration and communication tools, IT’s role will change, becoming less about everyday support, backups and passwords, and more about coaching users as to the best tools to choose to enhance their performance on the job. “There is an opportunity for IT departments to add a higher level of value because as much as Google is coming out with these tools, everybody else is coming out with great tools too.
Those IT departments that fail to realize their changing role either risk becoming redundant or having end users work around IT policies, said Purves. Besides, the business as a whole, will become less competitive and less nimble versus those who allow their employees to dabble in the myriad tools out there.
And on the individual level, IT department staff who recognize this inevitable job shift will ultimately advance their own careers, he added. ”
Read the whole piece here: Google enterprise exec predicts IT dept shakeup